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Home / ZA Top News in South Africa Regions / Businessinsider.co.za | Only 35% of calls made to Sassa are answered – now govt is spending R29 million to boost capacity

Businessinsider.co.za | Only 35% of calls made to Sassa are answered – now govt is spending R29 million to boost capacity

The South African Social Security Agency (Sassa) has enlisted 300 private call centre agents to deal with a backlog of unanswered calls and emails.

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